At Carrera Store (“we”, “us”, or “our”), operating at toolbikestore.com, we value your trust as much as we value the quality of our cycling gear. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

1. Information We Collect

Just as we carefully select components for our bike products, we thoughtfully collect only necessary information to enhance your shopping experience:

  • Personal Identification Information: Name, email address, shipping address, phone number when you create an account or place an order.
  • Payment Information: Credit/debit card details (processed securely via PCI-compliant systems), PayPal email when you complete a purchase.
  • Technical Data: IP address, browser type, device information, and browsing behavior through cookies and similar technologies.
  • Communication Data: Records of your correspondence with our customer service team at [email protected].
  • Preference Data: Product interests gathered from your browsing patterns, particularly for our cycling technology and electric bike ranges.

2. How We Use Your Information

We use your data with the same precision as assembling premium bike components:

  • To process and fulfill your orders for mountain bikes, cycling tech, and other gear
  • To provide secure payment processing through our trusted partners
  • To offer customer support for your cycling needs
  • To improve our website and product offerings based on how cyclists like you interact with our content
  • To send relevant marketing communications about new bike locks, electric bikes, or promotions (only with your consent)
  • To prevent fraud and enhance the security of our international transactions

3. Data Sharing and Disclosure

Like a well-maintained bike chain, we keep your information moving only where necessary:

  • Service Providers: Trusted partners who help with payment processing (Visa, MasterCard, PayPal), shipping, and website analytics.
  • Legal Requirements: When required by law or to protect our rights, similar to how our bike locks protect your property.
  • Business Transfers: In the event of a merger or acquisition, your data may be transferred with the same care we take in shipping your bike gear.

We never sell your personal information to third-party marketers.

4. International Data Transfers

As we serve cyclists worldwide (excluding some Asian and remote regions), your data may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws and maintain the same security standards as our premium cycling products.

5. Data Security

We protect your data with the same dedication as our most secure bike locks:

  • PCI DSS compliance for all payment processing
  • 256-bit SSL encryption for all data transmissions
  • Regular security audits of our systems
  • Limited access to personal data within our organization

6. Your Rights

You have control over your data, just as you have control over your bike:

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate information
  • Deletion: Request erasure of your data under certain conditions
  • Objection: Opt-out of marketing communications
  • Restriction: Limit how we use your data
  • Portability: Request transfer of your data to another service

To exercise these rights, contact us at [email protected].

7. Cookies and Tracking Technologies

Like bike GPS technology helps navigate your ride, cookies help improve your website experience:

  • Essential Cookies: Necessary for secure checkout and account functions
  • Performance Cookies: Help us understand how cyclists use our site
  • Marketing Cookies: Used with consent to show relevant ads for bike gear

You can manage cookie preferences through your browser settings or our cookie consent tool.

8. Children’s Privacy

While we sell kids’ bikes, our website is not directed at children under 16. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this policy occasionally, just as we update our bike technology offerings.

Contact Us

For any privacy-related questions, contact our data protection team:

Email: [email protected]
Postal Address: 50 City Rd, Cardiff, GB CF5M 4WH

Now that you’re informed about our privacy practices, why not explore our electric bikes or latest cycling tech? Your next adventure awaits!