Term and Conditions

Welcome to Carrera Store! These Terms and Conditions govern your use of our website (www.toolbikestore.com) and your purchases of our premium cycling products. Please read them carefully before placing an order.

1. About Carrera Store

Carrera Store is a premium cycling gear retailer specializing in:

• Bike Bags & Baskets
• Bike Locks
• Cycling Technology
• Electric Bikes
• Hand Tools
• Kids Bikes
• Mountain Bikes

We cater to cycling enthusiasts who value quality, performance, and reliability in their cycling equipment.

2. User Obligations and Responsibilities

As a Carrera Store customer, you agree to:

• Provide accurate and complete information when creating an account or placing an order
• Use the website and services only for lawful purposes
• Not attempt to gain unauthorized access to our systems or other users’ accounts
• Comply with all applicable laws and regulations regarding online purchases
• Be responsible for maintaining the confidentiality of your account credentials
• Ensure you are of legal age to form binding contracts in your jurisdiction

3. Products and Services

3.1 Product Descriptions

We strive to provide accurate descriptions and images of our products. However, slight variations may occur, and we cannot guarantee that your monitor’s display will exactly match the product colors.

3.2 Product Availability

All orders are subject to product availability. If an item becomes unavailable after you place your order, we will notify you and either cancel that item or offer a suitable alternative.

3.3 Intended Use

Our products are designed for cycling enthusiasts. You agree to use all products according to their intended purpose and manufacturer guidelines, especially for safety-related items like bike locks and cycling technology.

4. Orders and Payment

4.1 Order Process

When you place an order:

• You will receive an order confirmation email
• We process orders within 1-2 business days (excluding weekends and holidays)
• You’ll receive shipping confirmation with tracking information once dispatched

4.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to market conditions, though this won’t affect confirmed orders.

4.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at the time of order. By providing payment information, you confirm you are authorized to use the payment method.

5. Shipping and Delivery

5.1 Shipping Options

We offer two shipping methods:

• Standard Shipping (£12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch
• Free Shipping: For orders over £50, delivered via EMS within 15-25 business days after dispatch

5.2 Delivery Areas

We ship worldwide except to certain Asian countries and remote areas. Delivery times are estimates and may vary by location.

5.3 Delivery Issues

You must inspect goods upon delivery and report any damage within 48 hours. For undelivered packages, please contact us within 30 days of the expected delivery date.

6. Returns and Refunds

6.1 Return Policy

We accept returns within 15 days of receiving your order, provided:

• Items are in original condition (unused, with tags attached)
• Items are in original packaging with all accessories and documentation
• Proof of purchase is provided

6.2 Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• Bike Locks (once opened/used)
• Cycling Technology with activated software licenses
• Hand Tools showing signs of use
• Electric bikes and mountain bikes may have additional restrictions

6.3 Return Process

To initiate a return:

1. Email [email protected] with your return request
2. Wait for authorization and return instructions
3. Repack items securely with original packaging
4. Ship to our Cardiff address using a trackable service (at your expense)

6.4 Refunds

Approved refunds will:

• Be processed within 5 business days after we receive and inspect your return
• Be issued to your original payment method
• Exclude original shipping fees

7. Intellectual Property

All content on our website, including text, graphics, logos, and images, is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

8. Liability Limitations

8.1 Product Use

We are not liable for any injury, damage, or loss resulting from improper use of our products. Always follow manufacturer guidelines and use appropriate safety gear.

8.2 Website Use

We strive to keep our website accurate and available, but we cannot guarantee it will be error-free or uninterrupted. We are not liable for any inconvenience caused by temporary unavailability.

8.3 Maximum Liability

Our maximum liability to you for any claim related to our products or services is limited to the purchase price of the relevant product.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

10. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We may update these Terms and Conditions periodically. Your continued use of our services constitutes acceptance of the updated terms.

12. Contact Us

For questions about these Terms and Conditions:

Email: [email protected]
Phone: +44 (0)XXXX XXX XXX (GMT 9:00-17:00)
Address: Carrera Store, 50 City Rd, Cardiff, GB CF5M 4WH